PhysioLand Terms of Use

Effective date: 02.10.2026

These terms bind the physiotherapists and the patients/clients who use the PhysioLand mobile application (the "App"). By using the App, you are deemed to have accepted these terms. The Turkish version of these terms is the governing version; this English version is provided for convenience.

1. Description of the Service

PhysioLand is an intermediary platform where physiotherapists can assign and track exercise programs for their patients, and where patients can (optionally) find a suitable physiotherapist. PhysioLand itself is not a healthcare provider; it does not make medical diagnoses or treatment recommendations. All clinical assessments, programs and advice are the responsibility of the physiotherapist concerned.

2. Client (Patient) Side — Request and Bid Rules

Posting a request is completely free.
You can cancel your request at any time.
You are not obliged to accept any bid.
When you accept a bid, an in-app chat is opened between you and that physiotherapist; your full name and phone number are shown to the physiotherapist only at this stage. The physiotherapist's email address or phone number is not shown to you; communication takes place through the in-app chat.
Tokens spent by physiotherapists to place bids are neither refunded to you nor charged to you, whether or not you accept a bid or cancel your request — this is a separate billing relationship between the physiotherapist and PhysioLand and does not bind you financially in any way.

3. Physiotherapist Side — Bid and Token Rules

To place a bid on a patient request, you must have enough tokens in your wallet. Tokens are purchased for real money within the App through the store (Apple App Store on iPhone, Google Play on Android); no free trial balance is provided.
Each bid submission (including the first bid and any later updates) costs tokens separately.
Spent tokens are not refunded under any circumstances — tokens are not returned even if your bid is not accepted or the client cancels the request.
Collecting the service fee for the bid accepted by the client is between you and the client; PhysioLand does not mediate this payment and does not take a commission.
To place bids, your graduation certificate must be approved by the administrator.

4. Pro Membership (Auto-Renewing Subscription)

Pro membership removes the limits of the free plan and provides a discount on the token cost of bids. The plan name, duration and price are shown on the purchase screen before purchase. The subscription renews monthly.
Payment is charged to the payment method linked to your store account (Apple Account or Google account) at confirmation of purchase.
The subscription automatically renews unless it is cancelled at least 24 hours before the end of the current period, and the renewal fee is charged to your account within 24 hours before the end of the period.
You can manage or cancel your subscription at any time: on iPhone under Settings → your Apple Account → Subscriptions, on Android under Google Play → Profile → Payments & subscriptions → Subscriptions. Cancellation takes effect at the end of the current period; no partial refunds are given for the current period.
You can reactivate your previous purchases with the "Restore Purchases" option in the App.

5. Payments and Refunds

Token purchases and Pro membership payments are made through the store's payment system (Apple App Store or Google Play); your card details never reach PhysioLand. Purchased tokens are not refunded once spent. Refund requests for unspent purchases are subject to the relevant store's refund policy and are made through that store (Apple: reportaproblem.apple.com; Google Play: play.google.com → Order history).

6. User Content and Inappropriate Behavior

You are responsible for the content you share in the social feed, chats, reviews and requests. Harassment, insults, hate speech, obscenity, misleading health information, or sharing other people's personal information without permission is prohibited.
You can report a post, profile or chat you find inappropriate from within the App, and you can block a user in the social feed.
Reports are reviewed; content that violates the rules is removed, and accounts that repeatedly violate the rules may be suspended or closed.
Content aimed at moving users off the platform, such as phone numbers, email addresses, links or payment redirections, may be blocked.

7. Limitation of Liability

PhysioLand does not guarantee the accuracy of clinical content entered by physiotherapists; the physiotherapist concerned is responsible for that content. In a medical emergency, contact a healthcare facility directly rather than using PhysioLand.

8. Account and Termination

Accounts that violate the rules may be suspended or permanently closed. You can also permanently delete your account yourself at any time (Profile → Privacy and My Data).

9. Relationship with the App Stores

These terms are solely between you and PhysioLand; Apple Inc. and Google LLC are not parties to these terms. PhysioLand is responsible for the maintenance and support of the App. Neither store provider has any responsibility if the App fails to conform to these terms; Apple and its subsidiaries (for the iPhone version) are third-party beneficiaries of these terms.

10. Changes

When these terms are updated, significant changes are announced within the App.

PhysioLand
Email: destek.physioland@gmail.com